Terms & Conditions

Welcome to HILLTILL. These Terms & Conditions apply to everyone who visits our website or buys from us. By using the website or placing an order, you agree to them. Please read them together with our Privacy Policy and Refund & Returns Policy.

About us

HILLTILL is an everyday clothing label based in Dehradun, Uttarakhand, India. In these terms, “HILLTILL”, “we” and “us” mean HILLTILL, and “you” means the person using the website or placing an order.

Your account

You can shop as a guest or with an account. When you order as a guest, we create an account for your email so you can track your order; you choose its password from the link we email you.
Please give accurate details (name, phone, email and delivery address) and keep your password private. You are responsible for activity on your account.
We may suspend accounts that are used fraudulently or that break these terms.

Products and prices

We describe and photograph our products as accurately as we can. Colours may look slightly different depending on your screen, and measurements may vary a little from piece to piece.
All prices are in Indian Rupees (₹) and include applicable taxes. Shipping charges, if any, are shown at checkout before you pay.
Prices, offers and availability can change without notice. If a product was listed at a clearly wrong price, we may cancel the order and refund any amount paid.

Orders

Your order is an offer to buy. It is accepted when we confirm it — we may call the phone number you gave us before dispatch.
We may cancel or limit an order if a product is out of stock, if we cannot verify the order, or if we suspect misuse. If you have already paid, we refund you in full.
You can ask us to cancel an order before it is shipped by contacting us with your order number.

Payment

We accept Cash on Delivery and online payments (UPI, cards, net banking and wallets) through our payment partner Razorpay.
Online payments are processed securely by the payment partner; we do not store your card details.
For Cash on Delivery orders, please keep the order amount ready when the parcel arrives. Repeatedly refusing COD parcels may lead us to limit COD for your account.

Shipping and delivery

We ship across India. Orders are usually packed within 1–2 working days and delivered in 3–7 working days, depending on your location.
Delivery times are estimates; delays caused by couriers, weather or other events outside our control can happen.
You can follow your order from “My account”. Please check your parcel when it arrives and tell us within 48 hours if anything is damaged or wrong.

Returns, exchanges and refunds

Returns and exchanges are accepted within 7 days of delivery for eligible, unused items with their tags. Full details, including non-returnable items and refund timelines, are in our Refund & Returns Policy.

Use of the website

Please don’t misuse the website — for example by trying to break its security, scraping it, placing fake orders or posting unlawful content.
All content on this website — including our name, logo, photographs, designs and text — belongs to HILLTILL and may not be copied or used without our written permission.

Liability

We are responsible for supplying the products you order as described. To the extent allowed by law, we are not liable for indirect or unforeseeable losses, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights as a consumer under Indian law.

Changes to these terms

We may update these terms from time to time. The version shown on this page, with its “last updated” date, applies to orders placed from that date.

Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at Dehradun, Uttarakhand.

Contact us

Questions about these terms? We’re happy to help.

Email: support@hilltill.com
Phone: +91 9548146743
Mon – Sat, 10:00 AM – 8:00 PM
Yamunotri Green Valley, Rajendra Vihar, Banjarawala, Dehradun, Uttarakhand – 248001, India