Refund and Returns Policy

At HILLTILL, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with an easy and transparent return and refund process.

7 Days Return Policy

Customers can request a return within 7 days from the date of delivery.

Return Eligibility

To be eligible for a return:

• The product must be unused, unwashed, and in its original condition.
• Original tags, packaging, and invoice must be available.
• The item should not be damaged, altered, or used.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Innerwear or personal-use items
• Products purchased during clearance or special sale offers
• Damaged products caused by customer misuse

Return Process

1. Contact our support team within 7 days of receiving your order.
2. Share your Order ID and reason for the return.
3. Our support team will guide you through the return procedure.

Refund Process

• Once the returned item is received and inspected, the refund will be initiated.
• Refunds for prepaid orders will be processed to the original payment method.
• COD order refunds may be processed through bank transfer or store credit.
• Refunds may take 5–7 business days to reflect after approval.

Exchange Policy

Products may be exchanged depending on product availability and eligibility.

Shipping Charges

• Shipping charges, if any, are non-refundable unless the wrong or damaged product was delivered.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos for quick assistance.

Contact Us

📧 Email: support@hilltill.com
📞 Phone: +91 9548146743

📍 Address:
Yamunotri Green Valley,
Rajendra Vihar, Banjarawala,
Dehradun, Uttarakhand – 248001, India

Thank you for shopping with HILLTILL ❤️