At HILLTILL, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with an easy and transparent return and refund process.
7 Days Return Policy
Customers can request a return within 7 days from the date of delivery.
Return Eligibility
To be eligible for a return:
• The product must be unused, unwashed, and in its original condition.
• Original tags, packaging, and invoice must be available.
• The item should not be damaged, altered, or used.
Non-Returnable Items
The following items may not be eligible for return or refund:
• Innerwear or personal-use items
• Products purchased during clearance or special sale offers
• Damaged products caused by customer misuse
Return Process
- Contact our support team within 7 days of receiving your order.
- Share your Order ID and reason for the return.
- Our support team will guide you through the return procedure.
Refund Process
• Once the returned item is received and inspected, the refund will be initiated.
• Refunds for prepaid orders will be processed to the original payment method.
• COD order refunds may be processed through bank transfer or store credit.
• Refunds may take 5–7 business days to reflect after approval.
Exchange Policy
Products may be exchanged depending on product availability and eligibility.
Shipping Charges
• Shipping charges, if any, are non-refundable unless the wrong or damaged product was delivered.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos for quick assistance.
Contact Us
📧 Email: support@hilltill.com
📞 Phone: +91 9548146743
📍 Address:
Yamunotri Green Valley,
Rajendra Vihar, Banjarawala,
Dehradun, Uttarakhand – 248001, India
Thank you for shopping with HILLTILL ❤️